HÖUM / Terms & Conditions

HOUM® Fan

Thank you for purchasing our product. The provision of free service is guaranteed by Gard Inc. Sdn. Bhd. for the HÖUM® Fan products within 24-months (2-years) from the purchase date, however they are subjected to terms and conditions as listed below: 

  1. All accessories packaged together with the HÖUM® Fan products are not warranted – except for our HÖUM® Smart Fan models X12, C6 and C8, in which the unit’s Remote Control is warranted for a period of 12-months (1-year). 
  2. The motor parts of the HÖUM® Fan products are now warranted 60-months (5-years) effective from the date of purchase. This warranty claim also backdates to 1st January 2023, therefore any fan purchase made from 1st January 2023 onwards will now have a valid 60-months motor parts warranty.  
  3. This non-transferable warranty card is not replaceable in the event of loss.  
  4. This warranty becomes null and void if at any time during the warranty period any part of the machine has been dismantled, changed, or repaired by any person other than an authorized technician from Gard Inc. Sdn. Bhd. or its authorized dealerships.  
  5. Gard Inc. Sdn. Bhd. and its authorized dealerships will, at its option and without charge, repair or replace the defective components or parts of the product on the condition that customer brings the product to the HÖUM® Fan authorized service centers within the warranty period. Any parts replaced under this warranty shall become property of Gard Inc. Sdn. Bhd. and shall be returned to the company.  
  6. This limited warranty is invalid when the factory-applied model and serial number has been altered, modified, or removed.  
  7. The warranty on any replacement products will be limited to the unexpired term of the warranty on the original product.  
  8. Gard Inc. Sdn. Bhd. may refuse to attend to any product installed in locations that may be inaccessible (such as out of service coverage areas) and/or hazardous to its service agents in any way. 
  9. To the extent allowed by the applicable law, no other warranties, whether express or implied, including warranties of merchantable quality and fitness for a particular purpose, shall apply to the product. Under no circumstances will Gard Inc. Sdn. Bhd. be liable for any loss of profit and special, indirect, or consequential damages sustained in connection with the product.  
  10. The HÖUM® Fan products purchased from authorized online marketplaces shall share the same warranty for products purchased offline from authorized stores/dealerships. 

 

Please note: You are required to present the warranty card together with the purchase receipt for your free warranty service; failing which Gard Inc. Sdn. Bhd. and its authorized dealers shall reserve the right to decline any warranty claims. A standard rate shall be chargeable to all services provided which is determined by Gard Inc. Sdn. Bhd., and applies to all authorized dealerships. 

 

This warranty shall not apply should the product becomes defective due to the following: 

  1. Defects caused by the attack of household pests, fire, lightning, natural disasters, flood, pollution, abnormal voltage, or the usage of generator.
  2. Products damaged due to Acts of God, accidents, misuse, abuse, negligence, or modifications; operation of the product contrary to the instructions contained in the product manual; or attempted repair by any other than our service technicians at our authorized service centers.
  3. Product damage caused by improper testing, demonstration, maintenance, installation, adjustment, or alterations of any kind.
  4. Product damage caused by the usage of non-genuine spare parts or accessories.
  5. Cosmetic damage of any kind. 

 

 

CAUTION: CUSTOMERS ARE ADVISED TO INSTALL ADEQUATE LIGHTNING PROTECTION DEVICES FOR THEIR EQUIPMENT. SHOULD YOU NEED FURTHER ASSISTANCE AND INFORMATION, PLEASE CONTACT YOUR DEALER. 

 

HÖUM® SuperDryer

Thank you for purchasing our product. The provision of free service is guaranteed by Gard Inc. Sdn. Bhd. for HÖUM® SuperDryer products within a limited time from the purchase date, subject to the terms and conditions listed below:

      1. This non-transferable warranty card provides this HÖUM® SuperDryer unit with limited warranty coverage for the following periods:
        i. Seventy-two (72) months warranty for the Lifting Motor.
        ii. Twenty-four (24) months warranty for the NBSS+ Hydrogen Ion Sterilizer and Fan Blowers / Heaters.
        iii. Twenty-four (24) months warranty for Internal Components.
        iv. Six (6) months warranty for the LED Panel Light.
        v. Twelve (12) months warranty for the Remote Control.
      2. This non-transferable warranty card is not replaceable in the event of loss.
      3. This warranty becomes null and void if, at any time during the warranty period, any part of the machine has been dismantled, changed, or repaired by any person other than an authorized technician from Gard Inc. Sdn. Bhd. or its authorized dealerships.
      4. Gard Inc. Sdn. Bhd. and its authorized dealerships will, at their option and without charge, repair or replace defective components or parts of the product, provided that the customer brings the product to an authorized HÖUM® SuperDryer service center within the warranty period. Any parts replaced under this warranty shall become the property of Gard Inc. Sdn. Bhd. and must be returned to the company.
      5. This limited warranty is invalid if the serial number has been altered, modified, or removed.
      6. The warranty on replacement products will be limited to the unexpired term of the warranty on the original product.
      7. Gard Inc. Sdn. Bhd. may refuse to attend to any product installed in a location that may be inaccessible, including areas outside its service coverage, and/or hazardous to its service agents in any way.
      8. To the extent allowed by applicable law, no other warranties, whether express or implied, including warranties of merchantable quality and fitness for a particular purpose, shall apply to the product. Under no circumstances will Gard Inc. Sdn. Bhd. be liable for any loss of profit or any special, indirect, or consequential damages sustained in connection with the product.
      9. HÖUM® SuperDryer units purchased from authorized online marketplaces share the same warranty as units purchased offline from authorized stores or dealerships.

     

 

Please note: You are required to present the warranty card together with the purchase receipt to obtain free warranty service. Failure to do so may result in Gard Inc. Sdn. Bhd. and its authorized dealers declining the warranty claim. A standard service rate, as determined by Gard Inc. Sdn. Bhd., will be chargeable for all services provided and shall apply to all authorized dealerships.

What is not covered under this warranty:

    1. Defects caused by household pests, fire, lightning, natural disasters, flood, pollution, abnormal voltage, or the use of a generator.
    2. Damage caused by acts of God, accidents, misuse, abuse, negligence, or modifications; operation of the product contrary to the instructions contained in the product manual; or attempted repairs by anyone other than service technicians from authorized service centers.
    3. Damage caused by improper testing, demonstration, maintenance, installation, adjustment, or alteration of any kind.
    4. Damage caused by the use of non-genuine spare parts or accessories.
    5. Cosmetic damage of any kind.
    6. All accessories packaged with HÖUM® SuperDryer units are not covered under this warranty.

 

CAUTION: CUSTOMERS ARE ADVISED TO INSTALL ADEQUATE LIGHTNING PROTECTION DEVICES FOR THEIR EQUIPMENT. SHOULD YOU REQUIRE FURTHER ASSISTANCE OR INFORMATION, PLEASE CONTACT YOUR DEALER.

 

HOUM® OriSpray Nano Atomizers

Thank you for purchasing our product. The provision of free service is guaranteed by Gard Inc. Sdn. Bhd. for HOUM® OriSpray Nano Atomizers within a limited time from the purchase date, subject to terms and conditions as listed below:

  1. This non-transferable warranty card provides this HOUM@OriSpray Nano Atomizer unit a limited warranty coverage over a period of:
    i. Six (6) months.
    ii. Six (6) months from Date of Purchase for Labor and Service.
  2. This limited warranty applies to HOUM@ OriSpray Nano Atomizer products purchased from Gard Inc. Sdn. Bhd. or authorized dealerships for domestic use in Malaysia only.
  3. This limited warranty is invalid when the factory-applied model and serial number has been altered, modified, or removed.
  4. This warranty covers any manufacturing defects that arise from normal usage within the warranty period. Gard Inc. Sdn. Bhd. and its authorized dealers will at its option and without charge, repair or replace the defective compo­nents or parts of the product on the condition that customer brings the product to HOUM@ ‘s authorized service centers within the warranty period. Any parts replaced under this warranty shall become property of Gard Inc. Sdn. Bhd. and be returned to the company.
  5. The warranty on replacement units will be limited to the unexpired term of the warranty on the original nano atomizer.
  6. This warranty card is not replaceable in the event of loss.
  7. Gard Inc. Sdn. Bhd. may refuse to attend to any product installed in locations that may be inaccessible (such as out of service coverage areas) and/or hazardous to its service agents in any way.
  8. To the extent allowed by applicable law, no other warranties, whether express or implied, including warranties of merchantable quality and fitness for a particular purpose, shall apply to the product. Under no circumstances will Gard Inc. Sdn. Bhd. be liable for any loss of profit, and special, indirect, or consequential damages sustained in connection with the product.
  9. HOUM@ OriSpray Nano Atomizer units purchased from authorized online marketplaces share the same warranty for units purchased offline from authorized stores/dealerships.

 

PLEASE NOTE: You are required to present the warranty card together with the purchase receipt for your free warranty service, failing which Gard Inc. Sdn. Bhd. and its authorized dealers reserve the right to decline any warranty claims. A standard rate will be chargeable for all services provided which is determined by Gard Inc. Sdn. Bhd. and applies to all authorized dealerships.

 

What is not covered in this warranty:

  1. Defects caused by the attack of household pests, fire, lightning, natural disasters, flood, pollution, and battery corrosion.
  2. Products damaged due to acts of God, accidents, misuse, abuse, negligence, or modifications; operation of the product contrary to the instructions contained in the product manual; or attempted repair by any other than service technicians from authorized service centers.
  3. Products damaged caused by improper testing, demonstration, maintenance, installation, adjustment, or alteration of any kind.
  4. Products damaged caused by usage of non-genuine spare parts or accessories.
  5. Cosmetic damage of any kind.
  6. All accessories packaged with HOUM@ OriSpray Nano Atomizer units are not
    warranted.

 

HOUM® Ventilation

Thank you for purchasing our product. The provision of free service is guaranteed by Gard Inc. Sdn. Bhd. for HOUM® Ventilation products within a limited time from the purchase date, subject to the terms and conditions listed below:

    1. This non-transferable warranty card provides the HOUM® Ventilation unit with limited warranty coverage of either:
      i. Twenty-four (24) months;
      ii. Thirty-six (36) months; or
      iii. Sixty (60) months,
      depending on the applicable product model and warranty coverage stated at the time of purchase.
    2. This limited warranty applies to HOUM® Ventilation products purchased from Gard Inc. Sdn. Bhd. or its authorized dealerships for domestic use in Malaysia only.
    3. This limited warranty is invalid if the factory-applied model or serial number has been altered, modified, or removed.
    4. This warranty covers manufacturing defects arising from normal usage within the applicable warranty period. Gard Inc. Sdn. Bhd. and its authorized dealerships will, at their option and without charge, repair or replace defective components or parts of the product, provided that the customer brings the product to a HOUM® authorized service center within the warranty period. Any parts replaced under this warranty shall become the property of Gard Inc. Sdn. Bhd. and must be returned to the company.
    5. The warranty on replacement units will be limited to the unexpired term of the warranty on the original ventilation unit.
    6. This warranty card is not replaceable in the event of loss.
    7. Gard Inc. Sdn. Bhd. may refuse to attend to any product installed in locations that may be inaccessible, including areas outside its service coverage, and/or hazardous to its service agents in any way.
    8. To the extent allowed by applicable law, no other warranties, whether express or implied, including warranties of merchantable quality and fitness for a particular purpose, shall apply to the product. Under no circumstances will Gard Inc. Sdn. Bhd. be liable for any loss of profit or any special, indirect, or consequential damages sustained in connection with the product.
    1. HOUM® Ventilation units purchased from authorized online marketplaces share the same warranty as units purchased offline from authorized stores or dealerships.

 

Please note: You are required to present the warranty card together with the purchase receipt for your free warranty service, failing which Gard Inc. Sdn. Bhd. and its authorized dealers reserve the right to decline any warranty claims. A standard rate will be chargeable for all services provided, as determined by Gard Inc. Sdn. Bhd., and applies to all authorized dealerships.

What is not covered under this warranty:

  1. Defects caused by household pests, fire, lightning, natural disasters, flood, pollution, abnormal voltage, or the use of a generator.
  2. Products damaged due to acts of God, accidents, misuse, abuse, negligence, or modifications; operation of the product contrary to the instructions contained in the product manual; or attempted repairs by anyone other than service technicians from authorized service centers.
  3. Products damaged due to improper testing, demonstration, maintenance, installation, adjustment, or alteration of any kind.
  4. Products damaged due to the use of non-genuine spare parts or accessories.
  5. Cosmetic damage of any kind.
  6. All accessories packaged with HOUM® Ventilation units are not covered under this warranty.

 

HOUM® Automatic Dispensers

Thank you for purchasing our product. The provision of free service is guaranteed by Gard Inc. Sdn. Bhd. for HOUM® Automatic Dispensers within a limited time from the purchase date, subject to terms and conditions as listed below:

  1. This non-transferable warranty card provides this HOUM@ Automatic Dispenser unit a limited warranty coverage over a period of:
    i. Twelve ( 12) months.
    ii. Twelve ( 12) months from Date of Purchase for Labor and Service.
  2. This limited warranty applies to HOUM@ Automatic Dispenser products purchased from Gard Inc. Sdn. Bhd. or authorized dealerships for domestic use in Malaysia only.
  3. This limited warranty is invalid when the factory-applied model and serial number has been altered, modified, or removed.
  4. This warranty covers any manufacturing defects that arise from normal usage within the warranty period. Gard Inc. Sdn. Bhd. and its authorized dealers will at its option and without charge, repair or replace the defective compo­nents or parts of the product on the condition that customer brings the product to HOUM@ ‘s authorized service centers within the warranty period. Any parts replaced under this warranty shall become property of Gard Inc. Sdn. Bhd. and be returned to the company.
  5. The warranty on replacement units will be limited to the unexpired term of the warranty on the original automatic soap dispenser.
  6. This warranty card is not replaceable in the event of loss.
  7. Gard Inc. Sdn. Bhd. may refuse to attend to any product installed in locations that may be inaccessible (such as out of service coverage areas) and/or hazardous to its service agents in any way.
  8.  To the extent allowed by applicable law, no other warranties, whether express or implied, including warranties of merchantable quality and fitness for a particular purpose, shall apply to the product. Under no circumstances will Gard Inc. Sdn. Bhd.  be liable for any loss of profit, and special, indirect, or consequential damages sustained in connection with the product.
  9. HOUM@Automatic Dispenser units purchased from authorized online marketplaces share the same warranty for units purchased offline from authorized stores/dealerships

 

PLEASE NOTE: You are required to present the warranty card together with the purchase receipt for your free warranty service, failing which Gard Inc. Sdn. Bhd. and its authorized dealers reserve the right to decline any warranty claims. A standard rate will be chargeable for all services provided which is determined by Gard Inc. Sdn. Bhd. and applies to all authorized dealerships.

 

What is not covered in this warranty:

  1. Defects caused by the attack of household pests, fire, lightning, natural disasters, flood, pollution, and battery corrosion.
  2. Products damaged due to acts of God, accidents, misuse, abuse, negligence, or modifications; operation of the product contrary to the instructions contained in the product manual; or attempted repair by any other than service technicians from authorized service centers.
  3. Products damaged caused by improper testing, demonstration, maintenance,
    installation, adjustment, or alteration of any kind.
  4. Products damaged caused by usage of non-genuine spare parts or accessories.
  5. Cosmetic damage of any kind.
  6. All accessories packaged with HOUM@ Automatic Dispenser units are not
    warranted.